Frequently Asked Questions

Closet Obsession keeps a 10% marketplace fee on transactions after a listing sells. 

Here is an example: You just made a sale! Your item sold for $10.00. After the 10% marketplace fee, you get to keep $9.00. The fee is only taken from the listing price (not including what the buyer pays for shipping).

After you have made a sale, we will send you an email including a pre-paid and pre-addressed shipping label from Closet Obsession. It is important that you have entered the correct weight and dimensions so that the correct shipping label is purchased for your package. If a different shipping label is required to ship your package, you will be charged the difference. We suggest double checking the weight and dimensions when you are listing your products. Closet Obsession expects sellers to ship their sales within 2 business days. 

A good rule of thumb for guesstimating shipping prices. We provide a shipping estimator for our sellers that helps them determine what price to charge for shipping. Sellers can also offer free shipping. This means the seller includes the cost of shipping in the price of the item they are selling. Then buyers only have to look at one number instead of the price of the item and the shipping cost. 

*These are estimates. Prices may vary depending on the shipping provider you choose. Always check with your local post office or shipping provider if you need exact rates.

A valid tracking number is required to complete a transaction and to avoid accidentally losing a package in the mail. Attention Sellers: If you ship an item before entering a tracking number it is subject to be canceled. This only applies to sellers who choose free shipping and prefer to purchase their own shipping labels.

As a seller, you do not want to price your items too high, or too low. We suggest comparing your item to a similar product that has already sold to get a ballpark price. Think to yourself, "how much would I buy this item for?"

Another convenient option sellers have is the ability to set up an automatic price drop. When you are inputting a listing, you are given the option to automatically drop the price on a chosen date if your item has not yet sold. You can set a sale price for a specified amount of time for specific product items. For example: You could set a sale price on one item for 3 days. This shows up on the product page and tells buyers how long until the sale is over. After the sale is over, your item automatically goes back up to the original price.

A shipping address and email are required so we can notify you when your purchase has been shipped.

You do not need to sign up for an account to make a purchase on Closet Obsession; although it may be worth it. Some of our sellers offer 'points' with purchases that go towards your next purchase. If you think you may shop at Closetobsession.com again create an account and get the benefits! 

Once an item sells, we strongly suggest that our sellers ship the item within 2 business days. Obviously, the sooner the better. Short shipping times make buyers happy! Buyers, when you receive your order, be sure you leave your seller a review!

Every shop has its own return policy. We suggest asking the seller for more details (measurements) if you are concerned about the way a piece of clothing might fit. We strongly suggest that our sellers allow returns. Buyers are more likely to purchase from a seller if they provide this option. Read our full refund policy here.