Help Center

You have questions and we have answers. This is our frequently asked questions section, where you can find the answers to the most common questions we receive. If you still can not find the answer to your questions, please feel free to get in touch with us by using our contact page.

How to place an order?

Before placing an order, please login to your account or sign up for an account here. After you're sign in, proceed to checkout and complete your order. You'll receive an order confirmation email at the email address you entered at checkout.

How to find out if the seller ships to my country.

Sellers can choose the countries they ship to. To find out if the seller ships to your country, add an item to your cart and go to the checkout page. Enter your address and you'll see all of the shipping options available.

If the seller does not ship to your country, you'll see a message in the shipping section that states this.

How to track my order?

After your order has been shipped, you'll receive an email with the tracking number and the tracking website URL. You can also log into your account and click on your recent order. You can find the tracking information on the order details page.

How to confirm delivery?

You have up to 3 days to confirm your delivery after receiving your item. If you don't confirm delivery within 3 days, your orders status will be marked as complete and the seller will receive the funds from the sale.

To confirm your delivery, log into your account and click on your recent order. In the shipping information section, you'll see a button for confirming delivery of your order. You'll just need to click this button once and you have confirmed the item has been delivered and is as specified.

How do I contact the seller?

There are 2 ways you can contact the seller. For pre-sale questions, visit the products page and click the 'Ask a Question' button. If you want to contact a seller about a recent order, login and view your recent orders. Click the 'Support' button next to the order that you have questions about.

Please note, offers to buy or sell outside of our platform is against our policy and can result in account termination.

How do I return an item an ask for a refund?

Login and view your recent orders. Click the 'Refund' button next to the order that you want to return. Enter your reason for returning your item and submit the form.

The seller will be notified of your return request and will contact you and let you know how to return the item. After the return is completed, a refund will be sent to your original form of payment.

How to setup your store?

Login into your account and click the avatar icon at the top right corner of the page. On the my account page, click on the 'Store Settings' menu link. On the store settings page, you can upload an avatar and a store banner image. You can also write a short description for your store.

How to add your payment information?

On the store settings page, click on the 'Payment' tab. You will see all available payment options in the 'Preferred Payment Method' drop down box. Complete all of the payment information fields and click save. Please make sure your payment information is correct or else you wont be able to receive payment.

How to setup shipping options?

By default, all listings will offer free shipping within the United States. If this works for you, then you don't need to setup shipping. If you want to charge a shipping fee or ship products outside of the United States, you'll need to setup shipping options for your store. Read our Shipping Setup guide to learn how to setup shipping.

How to list an item for sale?

Login into your account and click the avatar icon at the top right corner of the page. On the my account page, click on the 'Add Product' menu link.

How to upload tracking information?

Login into your account and click the avatar icon at the top right corner of the page. On the my account page, click on the 'Sales' menu link. Click on the order that you want to add the tracking number to. On the order details page, scroll down to the 'Shipment Tracking' section and add a tracking number and tracking URL.

How to contact the buyer in case of delays?

Login into your account and click the avatar icon at the top right corner of the page. On the my account page, click on the 'Sales' menu link. Click on your buyer's order. On the order details page, scroll down to the 'Order Notes' section and type your message.

Select 'Note to Customer' in the dropdown box located above the Add button. Lastly, click the Add button and your message will be sent to your customer.

How to request payment?

Login into your account and click the avatar icon at the top right corner of the page. On the my account page, click on the 'Sellers Dashboard' menu link. Click the 'Withdraw Funds' menu link.

You can only request payment after the buyer has confirm delivery or 3 days after the item was delivered.

Were you able to find the answer to your question?

If you couldn’t find the answer that you were looking for, please feel free to contact us and we’ll try our best to answer your questions.